This Privacy Policy explains how Diesel Win collects, uses, stores and protects your personal data. Please read it carefully before using our site or services.
1. Who Is Responsible for Your Data
Diesel Win is an online casino and sportsbook operated by Win Top Ltd. Win Top Ltd is the data controller and is responsible for deciding how and why your personal data is processed. If you have any questions about how your data is handled, please contact us through the support channels available on the site.
2. What Data We Collect
When you use Diesel Win, we may collect the following categories of personal data:
- Registration details: your name, date of birth, email address, username and password, and contact information provided when you create an account.
- Verification (KYC) documents: government-issued identity documents, proof of address and, where required, source-of-funds documentation, collected to verify your identity and comply with our licensing obligations.
- Payment and transaction data: details of deposits and withdrawals, payment method information (such as card details, Skrill, Apple Pay, Google Pay, Revolut or cryptocurrency wallet addresses), and transaction history.
- Device and usage data: IP address, browser type, operating system, device identifiers, pages visited, session duration and other technical information collected automatically when you access our site or Android app.
- Cookies and similar technologies: data collected through cookies and tracking technologies as described in Section 7 below.
3. Why We Use Your Data
We process your personal data for the following purposes:
- Account management: to create and maintain your account, process transactions and provide customer support.
- Legal and licensing obligations: to comply with the requirements of our offshore licence and applicable laws, including identity verification and record-keeping.
- Fraud and money-laundering prevention: to detect, investigate and prevent fraudulent activity, money laundering and other financial crime.
- Responsible-gambling checks: to monitor gameplay patterns, apply self-exclusion or deposit limits, and promote safer gambling practices.
- Service improvement: to analyse how our site and app are used so that we can improve functionality and user experience.
- Marketing: to send you promotional communications about our offers and services, but only where you have given your consent. You may withdraw consent at any time.
4. How We Protect Your Data
We take the security of your personal data seriously and apply appropriate technical and organisational measures, including:
- Encryption: data transmitted between your device and our servers is protected using industry-standard encryption.
- Restricted access: access to your personal data is limited to authorised personnel who need it to perform their duties.
- Secure payment processing: payment transactions are handled through secure, industry-compliant payment processors. We do not store full card details on our own systems.
5. How Long We Keep Your Data
We retain your personal data for as long as your account is active and for as long as required by our licensing obligations and applicable law. After your account is closed, certain records may be kept for the minimum period required by those obligations before being securely deleted or anonymised.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: the right to request a copy of the personal data we hold about you.
- Correction: the right to ask us to correct inaccurate or incomplete data.
- Deletion: the right to request that we delete your data, subject to any legal or licensing obligations that require us to retain it.
- Objection to marketing: the right to opt out of receiving marketing communications at any time.
- Withdrawing consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us through the support channels on the site.
7. Cookies
Diesel Win uses cookies and similar technologies to operate and improve our services. These fall into two categories:
- Essential cookies: necessary for the site to function correctly, including keeping you logged in and enabling secure transactions. These cannot be disabled without affecting site functionality.
- Optional cookies: used for analytics, performance measurement and, where you have consented, targeted marketing. You can manage your cookie preferences through the cookie settings tool on our site or through your browser settings.
8. How to Contact Us About Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, please get in touch with us via the support channels available on the Diesel Win site. We will do our best to respond promptly and address your query.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.